{"id":4221,"date":"2023-04-19T16:04:51","date_gmt":"2023-04-19T16:04:51","guid":{"rendered":"https:\/\/oportowebdesign.com\/?page_id=4221"},"modified":"2026-03-27T14:24:05","modified_gmt":"2026-03-27T14:24:05","slug":"resolucao-de-litigios-online","status":"publish","type":"page","link":"https:\/\/oportowebdesign.com\/en\/resolucao-de-litigios-online\/","title":{"rendered":"Online Dispute Resolution"},"content":{"rendered":"
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Informa\u00e7\u00e3o legal<\/span>\n

Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios<\/h1>\n

Nos termos da Lei n.\u00ba 144\/2015, de 8 de setembro<\/strong>, informamos os nossos clientes que, em caso de lit\u00edgio de consumo, poder\u00e3o recorrer a entidades oficiais de resolu\u00e7\u00e3o alternativa de lit\u00edgios.<\/p>\n<\/div>\n

1. O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios<\/a> 2. Plataforma europeia de resolu\u00e7\u00e3o online<\/a> 3. Entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios<\/a> 4. Informa\u00e7\u00e3o complementar<\/a><\/div>\n
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1. O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios<\/h2>\n

A resolu\u00e7\u00e3o alternativa de lit\u00edgios permite aos consumidores recorrer a entidades oficiais e imparciais que atuam como mediadoras entre o consumidor e a empresa, com vista \u00e0 resolu\u00e7\u00e3o de conflitos, evitando, em muitos casos, o recurso aos tribunais.<\/p>\n

Esta via tende a ser mais r\u00e1pida, mais simples e, frequentemente, mais econ\u00f3mica do que a via judicial.<\/p>\n

A Oporto Webdesign informa assim os seus clientes de que, caso pretendam exercer o seu direito de reclama\u00e7\u00e3o, disp\u00f5em de meios oficiais para aprecia\u00e7\u00e3o e resolu\u00e7\u00e3o das quest\u00f5es em discuss\u00e3o.<\/p>\n<\/div>\n

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2. Plataforma europeia de resolu\u00e7\u00e3o online<\/h2>\n

A Uni\u00e3o Europeia disponibiliza uma plataforma oficial para apresenta\u00e7\u00e3o de reclama\u00e7\u00f5es relacionadas com lit\u00edgios de consumo em ambiente digital.<\/p>\n

Caso n\u00e3o concorde com uma solu\u00e7\u00e3o apresentada pela Oporto Webdesign relativamente a uma situa\u00e7\u00e3o em discuss\u00e3o, poder\u00e1 utilizar a plataforma dispon\u00edvel no seguinte endere\u00e7o:<\/p>\n

Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha <\/a><\/p>\n<\/div>\n

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3. Entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios<\/h2>\n

Em alternativa, poder\u00e1 recorrer a uma das seguintes entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo:<\/p>\n

CICAP \u2013 Tribunal Arbitral de Consumo<\/strong>
www.cicap.pt<\/a><\/p>\n

CNIACC \u2013 National Center for Information and Arbitration of Consumer Conflicts<\/strong>
www.cniacc.pt<\/a><\/p>\n

Lisbon Consumer Conflict Arbitration Center<\/strong>
www.centroarbitragemlisboa.pt<\/a><\/p>\n

Vale do Ave Consumer Conflict Arbitration Center\/Arbitration Court<\/strong>
www.triave.pt<\/a><\/p>\n

CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)<\/strong>
www.ciab.pt<\/a><\/p>\n

CIMPAS \u2013 Insurance Information, Mediation and Ombudsman Center<\/strong>
www.cimpas.pt<\/a><\/p>\n<\/div>\n

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4. Informa\u00e7\u00e3o complementar<\/h2>\n

Para mais informa\u00e7\u00f5es, poder\u00e1 tamb\u00e9m consultar o Portal do Consumidor:<\/p>\n

www.consumidor.pt<\/a><\/p>\n<\/div>\n

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Nota:<\/strong> Esta informa\u00e7\u00e3o \u00e9 disponibilizada para cumprimento das obriga\u00e7\u00f5es legais de informa\u00e7\u00e3o ao consumidor.<\/p>\n<\/div>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Informa\u00e7\u00e3o legal Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios Nos termos da Lei n.\u00ba 144\/2015, de 8 de setembro, informamos os nossos clientes que, em caso de lit\u00edgio de consumo, poder\u00e3o recorrer a entidades oficiais de resolu\u00e7\u00e3o alternativa de lit\u00edgios. 1. O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios 2. Plataforma europeia de resolu\u00e7\u00e3o online 3. Entidades de […]<\/p>\n","protected":false},"author":1,"featured_media":4230,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-4221","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"yoast_head":"\nResolu\u00e7\u00e3o 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